Why is it so hard? Email is a great platform for asynchronous communication. Its roots go all the way back to the beginning of the internet with ARPANET. The engineers who put together ARPANET and the early email protocols were very smart, but they could not have foreseen all the possible applications computers and the internet would see in the future. And that is why finding documents in email chains is difficult. The sending and receiving of documents and document links along with the email messages, along with other features, were tacked on later. And for that reason they are not optimized for document retrieval. The problem is doubly difficult for law firms since not only do documents need to be assigned with particular email chains, they need to be assigned to clients and particular matters as well. So when you are having trouble finding a document for one of the matters from your client, it’s not you. It is not your junior. It is the email system. What are the options? If email i...